At Wooden District, we take pride in delivering high-quality wooden furniture and decor items. If you are not satisfied with your purchase, you may request a return under the following conditions:
Eligibility for Returns:
- Returns must be initiated within 7 days of delivery.
- The product must be unused, in its original packaging, and in the same condition as received.
- Custom-made or personalized products cannot be returned unless they arrive damaged or defective.
- Proof of purchase (order confirmation or receipt) is required for all returns.
How to Initiate a Return:
- Email us at [[email protected]] with your order details and reason for return.
- Once approved, we will provide return shipping instructions.
- The customer is responsible for return shipping costs unless the item was defective or incorrect.
2. Refund Policy
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
Refund Process:
- If approved, refunds will be credited within 7-10 business days to the original payment method.
- Shipping fees and handling charges are non-refundable.
- If the return does not meet our criteria, the item will be sent back to the customer at their expense.
3. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery. Make sure to include clear photos of the product and its packaging.
Once we receive the details, we will review your case and offer a replacement, exchange, or full refund—whichever is most appropriate. The resolution process typically takes 3–5 business days after we receive your request.
4. Cancellations
- Orders can be canceled within 24 hours of placement for a full refund.
- Once an order has been shipped, it cannot be canceled.
5. Non-Returnable Items
- Custom or made-to-order furniture.
- Clearance or sale items.
- Products damaged due to misuse, improper handling, or self-assembly errors.